Shop Support & Projects Manager, Portobello, Islington & Windsor - 6645


We're looking for a Shop Support & Projects Manager! This is an exciting new opportunity to work with our brilliant shop teams in Portobello, Islington and Windsor as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!  

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there! 

This position is for an initial 12-month fixed term contract. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the Role 

As Shop Support & Projects Manager, you will provide focused support on defined areas, working alongside the Shop Managers in each shop to understand the shop, community, and proposition.    

This is an exciting new role with huge opportunity to impact the success of our shops in Portobello, Islington and Windsor, and to act as an ambassador for our brand in the local communities!  

Working closely with the Shop Managers in each shop, you'll take on a varied role delivering on key areas of work to enable the delivery of the shop's potential. An initial focus of your role will be on volunteer recruitment and retention as we look to grow our existing volunteer teams, including ensuring they receive amazing training and support when they join us!   

You will help embed new processes and best practice ways of working to empower our volunteer teams and help the Shop Manager drive the shop forward, capturing your successes and learnings to share across other teams and shops. 

At times, you'll also take on responsibility for day-to-day operations or leadership of the shop, providing key support and additional capacity to the Shop Manager to enable the shop's continued success.   

About You 

You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering. 

You'll bring: 

  • Project coordination or operations experience within retail or a transferable setting, e.g. community engagement, volunteer management, retail operations etc. 
  • Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.  
  • A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment. 
  • Results driven approach with experience of working to targets. 
  • Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management). 

Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you! 

To learn more about the position, please review the Job Description in the attached Documents.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. 

Ways of Working: This role will be based on-site working across 3 shops (Portobello, Islington and Windsor) with time split between the shops varying according to business needs and working 5 days / 35 hours per week to include some weekend working. 

Flexible Working - We are happy to discuss flexible working options at interview. 

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

To see our full statement please visit this link:


Salary Structure: 

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link:


Interview Expenses: 

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.


Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

  • a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
  • receipt of satisfactory references
  • proof of eligibility to work in the national location for this role


If you have any questions, we have an FAQ section here. For anything else you can email us on:


Close map
London (Islington)
138 Upper Street, London, UK, N1 1QP
  • Division:
    Fundraising & Marketing
  • Location (Role):
    London (Islington)
  • Contract Type:
    Fixed Term Contract / Internal Secondment
  • Full / Part Time:
    Full time (flexible working options available)
  • Contract Duration:
    12 months
  • Closing Date:
    21 April 2024
  • Salary Range :
    Starting £24,763
  • Hours Per Week:
Share This Page
Share with linkedin
Share with facebook
Share with twitter
Share with email
Vacancy Alerts
Create an alert subscription based on this vacancy