We have an exciting opportunity for a Shop Supervisor to join our team in Clapham to support during a busy period. If you have proven experience in a retail environment and a passion for sustainable fashion, apply now!

This is a temporary position starting as soon as possible, working up to 28 hours / 4 days per week onsite in our Clapham shop.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Shop Supervisor, you will support the running of our Clapham shop in the lead up to and during the Christmas period, helping to maintain retailing operations day to day, both on the shop floor and with back room processes.

You will work closely with the Shop Manager and our volunteer team to provide coverage to help ensure the shop is managed in accordance with the organisation's policies and procedures for health & safety and financial safeguards.

In this role, you will be:

• Supporting with cover on the shop rota and working as part of the team, taking direction from the Shop Manager, including:
  • Maintaining professional customer service
  • Maintaining shop floor standards
• Sorting, preparing, pricing donations
• Replenishing shop floor and effectively merchandising
• Cashing up and banking
• Ensure adherence to Health and Safety procedures.

• Providing shop coverage in the absence of the Shop Manager, working with the volunteer team to ensure that the shop is run and maintained day to day in line with policy and procedure, including:
  • Acting as a point of contact for the volunteer team
  • Maintaining rotas and ensuring shifts are covered
  • Maintenance of shop opening / closing times and procedures
  • Supervising and supporting volunteers
  • Performing occasional shop management tasks required by the Shop Manager e.g. induction of new volunteers.

About you

With proven retail experience, you'll be a brilliant communicator, bringing a positive outlook and enthusiasm for Save the Children and our ethos.

To be successful, you will demonstrate:

• Significant retail experience and/or charity retail experience, ideally with experience at supervisory level within a retail environment
• Experience of stock control, cash handling and visual merchandising
• A team player and strong communicator with the ability to work independently and on own initiative 
• An ability to interpret and implement working practices and procedures (e.g. relating to operational processes)
• An understanding of issues that result from working with volunteers or previous volunteer management / supervisory experience
• A flexible approach with the ability to work weekends, Bank Holidays and additional hours where required

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

On-site – This role will be based onsite in our Clapham shop.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure: 

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: https://jobs.savethechildren.org.uk/what-we-offer/

Interview Expenses: 

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references
• proof of eligibility to work in the national location for this role

If you have any questions, we have an FAQ section here. For anything else you can email us on: careers@savethechildren.org.uk