Shop Manager (5915)

  • Division:
    Fundraising & Marketing
  • Department:
  • Team:
    Field Operations
  • Location (Role):
  • Contract Type:
    Permanent Contract
  • Full / Part Time:
    Full time (flexible working options available)
  • Salary Range :

The job of a Save the Children's UK Shop Manager is busy and fun.

  • Do you have a genuine interest in working with the general public?
  • Are you self-motivated with strong interpersonal skills?
  • Are you passionate about delivering the best level of customer service?
  • Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Regional Retail Manager, the Shop Manager is responsible for leading, inspiring and growing the shops volunteering team in our well-loved shop based in Cockermouth.

The Shop Manager will recruit, inspire, support and empower their own team of volunteers. You will utilise the volunteers' knowledge of the local community and enthusiasm for fashion to identify the right product mix and pricing levels for the shop to maximise sales.

You will generate high quality stock and lead a program of events to engage the local community and create a ‘buzz' around the shop.

The Shop Manager will also take ultimate responsibility for ensuring that the shop is managed in accordance with the organisation's policies and procedures for health & safety, financial safeguards and the safeguarding of children.

You must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you. The ultimate purpose of the job is to make as much money as possible to save children's lives

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

(Note: The role holder must be flexible and able to work weekends, bank holidays and additional hours when necessary)

Main Accountabilities

The Shop Manager will lead by example, being hands on when necessary. Key duties include:


  • Being responsible for the management of the shop. Ensuring the organisation's policies, procedures and safeguards are adhered to at all times
  • Empowering volunteers to deliver and maintain exceptional retail standards (including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing) through on-going training and development
  • Engaging with the local community to build the level of donations and gift aid
  • Working with the volunteer team to optimise the shop opening times and ensuring that the necessary cover is maintained when the shop is open
  • Ensuring that the building and shop equipment are appropriately maintained at all times. Reporting any issues to the property department


  • Working with the volunteer team to reach agreed financial targets
  • Actively promoting the shop. Engaging with the local community with the shop and Save the Children to bring energy and drive sales

People Management

  • Leading, inspiring and developing the shop volunteering team
  • Ensuring that the team feel valued, motivated, happy and supported. Ensuring they are united in a common goal to raise as much money as possible for Save the Children

Person Profile


  • Experience of leading teams and achieving results from developing and supporting others
  • Enthusiasm for retail and fashion
  • Experience in a customer facing role


  • Ability to lead and inspire those around them
  • Ability to drive sales and control costs
  • Ability to communicate effectively with others
  • Excellent time management skills to ensure the shop runs effectively and own work/life balance is achieved 
  • Ability to be able to work weekends, Bank Holidays and additional hours when necessary


  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
  • A confident approach to problem-solving and decision-making approach
  • A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.


Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

To see our full statement please visit this link:



Jobs are positioned within the salary structure on the basis of evaluation. New employees would normally be appointed at the bottom of the grade, however the appointed salary may also take into account the relevant experience a candidate brings to a role. Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff.


Save the Children UK has a comprehensive benefits package. To see our full offer please visit this link:


Interview expenses: Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.


Pre-employment Checks: Any Employment with Save the Children UK will be subject to the following checks prior to your start date:


  • a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
  • receipt of satisfactory references
  • proof of eligibility to work in the national location for this role


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Unit 4, Lowther Went Shopping Centre, Cockermouth, Cumbria, United Kingdom, CA13 9RT
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No Child Born To Die