LMS Support Specialist (4624)

  • Division:
    Humanitarian Leadership Academy
  • Department:
    Humanitarian Leadership Academy
  • Team:
    Humanitarian Leadership Academy
  • Location:
    Farringdon, London
  • Contract Type:
    Fixed Term Contract
  • Full / Part Time:
  • Contract Duration:
    12 Months
  • Closing Date:
    2 June 2019
  • Salary:
    £27,000 - £30,000
  • Hours Per Week:
    35 Hours

We’re looking for a hands-on individual who is solutions focused and has LMS admin experience (preferably Moodle or Totara Learn) to support in all aspects of maintaining, troubleshooting and improving the Academy’s core platform, Kaya. You will learn the platform inside out, and work with a number of internal and external stakeholders to ensure Kaya provides high-quality, relevant, accessible and engaging learning opportunities to the sector, to help fulfil the Academy’s charitable mission.

The Organisation

The Humanitarian Leadership Academy (Academy) is a global learning initiative with a mission to enable people to prepare for and respond to crises in their own countries. To achieve this, the Academy acts as a catalyst for the improved quality, accessibility and sustainability of humanitarian learning and knowledge so that the delivery of aid is more effective, immediate, and local – saving lives and safe-guarding livelihoods.

The Role

As LMS Support Specialist, you will:

  • Upload new content to the platform, and ensure the consistency and quality of existing content in the course catalogue.
  • Support both Academy staff/consultants and end-users by providing swift resolution to technical issues, queries and administrative requests.
  • Work closely with and provide support to the Platform Manager as required, particularly with the testing of new developments and the delivery of projects, to ensure Kaya remains a robust, innovative and ultimately sector-leading learning platform.

The Person

To be successful, you will have experience in administration of a Learning Management System (LMS) – preferably Moodle and/or Totara Learn – and familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed and maintained using an LMS. You will also have experience in a training or support environment, developing materials and delivering training and support to LMS admins and/or end-users. Ultimately, you will have a high level of digital literacy and the ability to quickly adopt new technological tools and approaches.

Closing date: Sunday 2nd June 2019


Save the Children UK is committed to creating an inclusive working environment, promoting and providing equal opportunities in employment. To see our full statement please visit this link:

Save the Children UK has a comprehensive benefits package. To see our full offer please visit this link:


Interview expenses: Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.


Pre-employment Checks: Any Employment with Save the Children UK will be subject to the following checks prior to your start date:


  • a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
  • receipt of satisfactory references
  • proof of eligibility to work in the national location for this role


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Farringdon, London
1 St John's Lane, London, UK, EC1M 4AR
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