Cluster Shop Manager (5677)

  • Division:
    Fundraising & Marketing
  • Department:
  • Team:
    Field Operations
  • Location (Role):
  • Contract Type:
    Fixed Term Contract / Internal Secondment
  • Full / Part Time:
  • Contract Duration:
    8/9 Months
  • Salary Range as Per Pay Policy (Start of Zone 1 to Mid-Point of Zone 2) :

The job of a Save the Children's UK Retail Cluster Manager is varied and fulfilling.

  • Are you an experienced people manager with the ability to lead, inspire and manage passionate teams of volunteers?
  • Do you have a flair for fashion and a passion for sustainable/pre-loved clothing?
  • Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Our vision is that every child doesn't just survive but thrives so that they can realise their full potential and go on to change the world.   

 As Trading, we provide a retail offer and channelto our supporters and mass audiences to raise income, provide a local brand experience and engage supporters in specific products/campaigns, through our retail chain and online.  

 Save the Children's shops are more than a shop; we strive to create vibrant community hubs providing welcoming spaces where communities come together to create a home for loved products and share ideas. We act in the spirit of children – with generosity, creativity and kindness. 

Job Purpose

As the Cluster Manager, you will oversee a group of our volunteer led charity shops. Harnessing the public`s desire to make a difference in children`s lives, and their yearning for a bargain!  

We are looking for a passionate individual who can engage local communities and maintain our high retail standards. But above all, we need a person who can inspire and empower a team, entrusting the volunteers to run the shop effectively and happily, united in a common goal to raise as much money as possible to support children to learn, grow and be protected.

You will take ultimate responsibility for ensuring that the shops are managed in accordance with the organisation's policies and procedures for health & safety, financial safeguards, and the safeguarding of children. You must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you.

You will work directly with Volunteer teams to deliver the key accountabilities within your role, building stability within the team and bringing practical ideas on how to develop the business in our shops and their income, through analysing, planning and best retail practices and trends. 

Note: There are 2 Part Time roles available for 3 days per week.  The roles are fixed term contracts for 8-9 months. Full time equivalent salary is £27,000 per annum

The roles will be a mixture of home-based work/shop visits with regular travel across the region and we would like you to live within the territory.  Currently the 2 areas cover the following locations:

  • Portchester, Eastleigh, Hythe, Crawley, Littlehampton, Maidstone, Sittingbourne
  • Woodstock, Newbury, High Wycombe, Wantage, Cambridge, Guildford


Main Accountabilities

As the Cluster Manager your key responsibilities will include:

  • Supporting Volunteer Teams to meet organisational, trading and industry standards, governance, and policies. Ensure team members know how to apply relevant financial processes and practices that safeguard compliance.  
  • Be accountable for recruiting and building capacity within Volunteer teams to maximise Trading Hours and meeting non- financial KPI's 
  • Be accountable and ensure volunteers are well versed in commercial operations, stock management, processing of gift aid and other critical funding processes that maximise sales and profit, meeting and/or exceeding income targets.
  • Maintaining our standards of housekeeping and health and safety requirements through regularly assessing risk, making sure induction, and training content is up to date and imparted to all volunteers so that all shops and those working within are aware of their responsibilities in upholding these standards.  
  • Understanding the key priorities and focuses of the charity


Person Profile

We're looking for an experienced People Manager with the ability to mould and delegate to equally passionate teams of volunteers. A brilliant communicator, inspirational leader, efficient business manager and unfailingly positive thinker, you must radiate natural warmth and a can-do entrepreneurial approach. And of course, you will have a passion for fashion!


  • Experience of leading teams and achieving results from developing and supporting others
  • Retail management experience – including stock control, cash handling and visual merchandising etc., meeting and/or exceeding income targets.


  • Exceptional people skills, with an ability attract and get the best out of a diverse team of volunteers
  • Able to illustrate an understanding of issues that result from working with volunteers
  • Ability to drive sales and control costs


  • An excellent team leader, achieving results from developing and supporting others 
  • Exceptional people skills, with an ability attract and get the best out of a diverse team of volunteers  
  • Excellent time management skills to ensure the shop runs effectively and your own work/life balance is achieved
  • Must be flexible and able to work weekends, Bank Holidays and additional hours, in addition to occasional relief cover at shops
  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
  • A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity



Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.


Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

To see our full statement please visit this link:



Jobs are positioned within the salary structure on the basis of evaluation. New employees would normally be appointed at the bottom of the grade, however the appointed salary may also take into account the relevant experience a candidate brings to a role. Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff.


Save the Children UK has a comprehensive benefits package. To see our full offer please visit this link:


Interview expenses: Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.


Pre-employment Checks: Any Employment with Save the Children UK will be subject to the following checks prior to your start date:


  • a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
  • receipt of satisfactory references
  • proof of eligibility to work in the national location for this role


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No Child Born To Die