Save the Children has an exciting opportunity for a knowledgeable, customer focused individual with strong commercial acumen and the ability to build relationships quickly to join us as a part-time Supporter Care Advisor (3 days /21 hours).

Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office 3 days a week.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

Our successful candidate will deliver an outstanding service to our supporters, meeting and exceeding their expectations every time they get in touch. A fundraiser and advocate at heart, you'll make it easy and inspiring for supporters to get involved by donating, volunteering, and raising awareness.

Day to day In this role, you will:

• Answer a wide range of enquiries about fundraising and our organisation
• Take credit card donations and set up direct debits
• Track and record all incoming and outgoing communications on a contacts database
• Proactively resolving complaints in line with the complaints policy
• Deliver a high level of customer service to increase supporter value and reduce attrition rates.

To be successful, it is important that you have:

• A ‘can do' attitude, proactively looking for ways to improve the support on offer and remove barriers that have the potential to hinder.
• Excellent communication skills both verbal and written
• An ability to build strong relationships with customers, and to cross-sell additional ways of supporting with supporters
• A passion for supporting and helping others.
• High attention to detail
• Experience of responding to enquiries via social media
• The ability to work to tight deadlines, manage own workload and multi-task.

What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
  You can find is our employment offer here.
• To learn more about the position, please review the Job Description in the attached Documents.

Please note that we will be reviewing applications on a rolling basis and may schedule interviews before the closing date. 

Closing date: 13| May |2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: 

The majority of our roles can be performed remotely in the UK. However, due to the duties and nature of this work, the role will be based in our London-Farringdon office 3 days a week.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure: 

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: https://jobs.savethechildren.org.uk/what-we-offer/

Interview Expenses: 

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references
• proof of eligibility to work in the national location for this role

If you have any questions, we have an FAQ section here. For anything else you can email us on: careers@savethechildren.org.uk